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You’ve got a team at your back!

We're the best of the best

US
Trained

We hire native English speaking virtual receptionists from US & Canada. No language barriers for you or your customers.

Delegate Phone
Calls Forever

Never worry about missing calls again. Our team will handle all incoming/outgoing calls and even email call notes after.

Know the
local services industry

Our Virtual Receptionists are experienced professionals, fully trained in the daily responsibilities of managing phones for local business owners.

What We Do

Our Services

Call Answering

Handling phone calls is one of the biggest distractions during the day. Don’t let them slow you down any longer. Our virtual receptionists are experts on the phone. Whether you want us to handle incoming calls or make some outgoing calls, we can handle it. We’ll even deliver call notes via text or email so you are always up-to-date.

Follow-up Calls

We’re also able to handle any customer follow-up calls you may have. Just send us the list each day and we will reach out for you and get people back on the schedule!

Call Screening/Forwarding

You know how often Yelp or HomeAdvisor calls to bug you? Well not anymore 🙂 From now on we can screen any calls for you and (politely) turn away sales people.

Appointment Scheduling

Any time a customer calls to book we can schedule the appointment right on your public booking form for you, allowing you to focus on delivering an amazing service.

Call Overflow

If you already have an office manager in place and just need a little extra help covering some calls we can do that too. Calls will roll over to our team of virtual receptionists automatically.

Call Notes Delivered by Email and/or Text

After every call you can expect detailed call notes to be delivered either through email or text so you are always up-to-date on what is happening in your business.

Voicemail Management

Finally, we got you covered here too. Any voicemails from after hours we can do call-backs for as soon as you reopen, making sure you we book as many interested customers as possible.

It's seriously as easy as 1-2-3!

How It Works

01

Submit Our Free Trial Form

Request a 14-day free trial by clicking on the button at the top or bottom of this page and filling out the form. From there, we'll reach out via email with onboarding instructions. Once you have filled those out we will get you up and running in no time.

02

Enjoy The Free Trial

Sit back, relax, and let us handle your phones these next two weeks. At the end, we'll send over a detailed summary of your usage during the free trial so you have a clear idea of just how helpful we can be.

03

Choose Your Package

If you decide to continue with our Virtual Receptionists you'll be presented with a shortlist of tailored packages suited to your usage and needs. At this point, we'll put through your very first monthly charge with us and your start date will be from the end of your free trial so there is no disruption in service.

04

Never Worry About Phones Again!

We got things covered from here. We'll continue booking customers over the phone, managing follow-up calls, and messaging you with any important notes. You'll receive one monthly invoice with a full call log attached.

05

(Optional) Upgrade To A Virtual Assistant

As you grow, you may find it helpful to eventually upgrade to one of our dedicated Virtual Assistants who can assist you one-to-one and really learn your business inside-out. Let us know if you would like to upgrade or to use both services, as they have been designed to work synergistically together.

They love us

Case Study

How Our VA Closed a $92,000 Deal And Let Brandon Quit His Day Job

Our VA was taking care of day to day operations including outbound marketing when she found a warm lead for a long term commercial contract. Using her customer service skills and knowledge of the business she closed the deal upwards of $92,000 and let Brandon quit his job.

Read More

The best plans
Our Prices

Here are our two most common packages for local business owners. We're flexible. Join us for just the free trial, seasonally as you need us, or work with us for years to come.

Starter

60 Talk Minutes $129/mo

  • Suitable for 1-3 calls a day
  • Overage at $2.50/min
  • One-time $99 Setup Fee (after your free trial)

Entrepreneur

180 Talk Minutes $279/mo

  • Suitable for 3-5 calls a day
  • Overage at $2.30/min
  • One-time $99 Setup Fee (after your free trial)

Custom Plan

Talk With Us

  • Suitable for larger daily call volumes
  • Reduced Overage Rates
  • NO Setup Fee

Executive

300 Talk Minutes $449/mo

  • Suitable for 5-10 calls a day
  • Overage at $2.30/min
  • NO Setup Fee

BusyBee

500 Talk Minutes $649/mo

  • Suitable for 10-20 calls a day
  • Overage at $2.30/min
  • NO Setup Fee
Did you know

Here are some of the
most asked questions

Where are your virtual assistants based?

Our dedicated (one-to-one) VAs are primarily based in North America, though we do have several incredible VAs from overseas. All our VAs are are native English speakers and have prior administrative or customer support experience. Many have even worked with local businesses before!

How can I get started with your service?

For our Virtual Assistant service: Simply head to the Get Started page and click “Schedule A Call”, or if you prefer you can also reach out to us via email at chris@inovalocal.com. Our VA Manager will be in touch ASAP to get you setup and running.

For Virtual Receptionist service: Head on over to our Virtual Receptionist page and click the “14 day Free Trial” button. Fill out the attached form and our team will begin getting you setup right away.

Are there any long-term commitments or hidden fees?

No, and no. All our contracts are month-to-month and can be cancelled with as little as 30 days written notice. The only fees you will ever be charged for are the one-time setup fee and your monthly package fee (including any overage for that month, if any). That’s it – no cancellation fees, hidden extra fees or any other fees.

What is the difference between your Virtual Assistants and Virtual Receptionists?

We offer two levels of service depending on the extent of coverage needed. If you just need phone-related duties delegated, such as incoming/outgoing calls, voicemail management, and follow-up calls to clients then our Virtual Receptionist team will be able to assist you best. However, if you need more extensive coverage including scheduling, team management, email management and daily office admin then this is where our dedicated Virtual Assistants come in.

Why should I get a Virtual Assistant instead of an in-house office manager?

Office managers have a lot of additional expenses that come along with them besides salary. There are taxes, benefits, office rent, extensive training (often months), and more. With a Virtual Assistant you only pay them for the hours used and they come pre-trained with your business in mind. In case of any last-minute emergencies, call-offs, or other issues you will also have an entire agency at your back willing to step-in and help cover. You simply save a lot of time, energy and money by going with one of our Virtual Assistants.

What happens if I go over hours?

Don’t worry, we notify you before you run out of hours. If you do need more than anticipated, we can charge you at the same rate as before to adjust your package size for that month.

Where are your virtual receptionists based?

Our virtual receptionist team has become very global – we now have world-class receptionists from several different countries ranging from the US, to Canada, Mexico, and the Philippines. You will only find the most experienced and timely receptionists answering your phones with clear, fluent English.

*Note, while our receptionist team is global, our dedicated one-to-one virtual assistants are all based in North America.

What if I want to switch VA’s?

That’s okay! While this is incredibly rare (our matching process is very thorough), you can always switch to a different VA at any time.

How soon can I get up and running with a Virtual Assistant?

Our process is quick, but thorough! On average we have you fully up-and-running in about 14 days from the date we have officially agreed to work together.

Can they really handle EVERYTHING?

Almost! We currently have dozens of clients where we run their entire business for them! We handle all incoming/outgoing phone calls, we book and schedule new customers, check-in with regular customers, manage their teams and handle problems as they come up, we even handle your business email! Whether you want us to jump in and help with just the things you hate or want us to run it all, we can help.

That said, there are a just a few key areas we are not qualified to help with and so will be unable to offer assistance. These include:

-Legally representing your business or giving legal advice in a dispute

-Bookkeeping or Accounting

-Complex marketing or sales campaigns, e.g. setting up a Facebook Ad campaign or Google Adwords optimization (we handle small tasks such as follow-up everyday, though)

-System migrations, such as migrating from one email host to another and importing/exporting sensitive data

-Website development, design or changes.

Never worry about missed calls or follow-up again.

Our virtual receptionists are ready to help run your cleaning business. We're US-based and trained on phones, booking customers, and follow-up.

14-Day Free Trial