We hire native English speaking virtual assistants from US & Canada. No language barriers for you or your customers.
Our clients say their VAs take care of 80-90% of their daily tasks. Free up your own time to market and grow your business.
Our VAs are experienced professionals, fully trained in the daily responsibilities of your local service business.
Handling phone calls is one of the biggest distractions during the day. Don’t let them slow you down any longer. Our virtual assistants and receptionists are experts on the phone. Whether you want us to handle incoming calls or make follow-up calls, we can handle it.
Whether you want us to manage your personal schedule or schedule your teams for jobs, we can do both. We’ll handle coordinating between teams and making sure every appointment is covered.
At the end of the day this can often be overlooked and forgotten. Not anymore. Our VA’s can take care of billing customers for you. We can send invoices, follow up with customers and charge credit cards through your payment processor.
We’ll manage your inbox, keeping it clean and organized. We’ll also respond to customer and any other inquiries. If you have templates you like to use, we can also work with those.
For most of our clients we manage their teams. Cleaning teams, painting crews and even master electricians. We’ll schedule their day, send them customer details and be available for any problems that come up throughout the day.
Struggling to find new employees? We can assist you in posting ads, looking through candidate profiles, reviewing applications and scheduling phone interviews.
Our VA’s are trained professionals when it comes to customer service. We can handle complaints, follow up surveys and answer any questions for them.
If you have daily admin tasks or paperwork that needs to be completed just let us know how you’d like it done and we’ll make sure it’s completed.
We can also take care of basic marketing tasks such as follow-up for you. Whether that’s through follow-up calls, replying to lead services such as thumbtack, or emailing prospects.
First, you'll schedule a call with us to discuss your business and how we can help you by clicking the yellow "Schedule a Call" button to the left. Then, once you decide to move forward with a wonderful new VA you notify us so we can send over our contract (month-to-month) for you to look through. Once signed, we will put the initial charge through for the package you have chosen and we will then begin work on our end for your company.
You will begin receiving our short, but helpful onboarding email series walking you through each step as we get started. In it, there are a couple of short questionnaires we ask you to fill out which will help us to match you with a VA we think will be a good personality fit for you and the Shine-This team.
Our team will reach to go over getting started in-depth, as well as to coordinate VA interviews so you have a chance to meet the VAs we think will fit right-in at your company.
Once you have interviewed and selected a VA, we will begin onboarding them for you. This includes helping you get them setup in your phone & email systems, meeting your teams, and how to work together.
Lastly, we will be checking-in regularly to see how they are doing, if there is any other areas we can assist with, or if you have any concerns throughout.
Our VA was taking care of day to day operations including outbound marketing when she found a warm lead for a long term commercial contract. Using her customer service skills and knowledge of the business she closed the deal upwards of $92,000 and let Brandon quit his job.Read More