After going through our hiring and matching process, here is what a typical day with us will look like. You will begin your work day by rising up and early to assist your client (e.g. a cleaning company) with their morning tasks. These may include: -Checking for any unanswered emails or calls from the night before after closing. -Ensuring all cleanings for the day have an assigned team -Making follow-up calls to several potential customers who expressed an interest in booking a clean -Sending the teams out to their first cleaning for the day Then, during the day you can expect to communicate with both teams and customers as they go from job to job. You'll need to make sure everyone arrives on time, feedback is taken in a timely manner, leads are followed-up with on Yelp or Thumbtack, and you notify the owner of an issues that crop up. This is the bulk of your day and typically involves some juggling. Then, towards the end of the day you may perform some closing tasks in preparation for tomorrow, such as: -Contacting customers who had a cleaning that day to ensure everything went well -Asking happy client to leave a review on Google or Yelp -Put card charges through for each clean -Respond to any last minute messages from customers or teams -Send out tomorrow's schedule And that's it for the day! Of course, your day won't look exactly like this but if you go into working with us with the above in mind you'll find it hits close to home.

When we match you with a client we are looking at a number of factors that should align including timezones, skill-fit, general availability and, most importantly, personality fit. We want each of your clients to be with you for the long-term, and in fact many of our VAs are still working with their original clients going on 5 years with us now. This type of stability is crucial to working at your best, and allows real, lasting work relationships to develop. So after signing on with Inova Local you will typically interview with several clients until you both feel there is a good fit (we will never force you to take on a client you feel uncomfortable with) and then we will also provide feedback to help you decide. If all parties agree it is a go, then we'll begin the onboarding process so you can start work for your client/.

At this time, we are only able to accept applicants from North America. However, we do sometimes require international experience and will post positions as needed.

You will be well-covered. Life happens, and needing personal time is a big reason so many of us are transitioning to a work-from-home position. Just give us the requested period of notice (which we cover during onboarding) and we will ensure your clients are taken care of while you are away.

Nope - we are not a call center. Follow-up calls or scheduling appointments is a normal part of our day, but it is just one task among many. Typically, you'll have anywhere from 3-10 short calls crop up throughout the day for various reasons. We will never ask you to make a cold call as it is not a service we offer to clients.